| Office Hours: |
8:00 a.m. to 4:30 p.m. Monday to Friday |
| Telephone Enquiries: |
8:00 a.m. to 4:45 p.m. Monday to Friday |
| |
Address Changes
Applications - Moving In/Out
Billings
Curb Shut-offs
Meter Maintenance/Repair |
(306) 953-4340 |
| |
Line Locates
Main Breaks
Quality Concerns |
(306) 953-4900 |
| |
|
24 Hr Service Line
for Meter Read
|
(306) 953-4341 |
| |
| After-Hours Emergency Line |
(306) 953-4284 |
| |
| Fax |
(306) 953-4347 |
| |
| Email |
water@citypa.com |
Setting up a New Account
Submitting Water Meter Readings
Billing
Payment of Water Utilities
Penalties
Terminating Service
Water Treatment Plant
Miscellaneous Charges
FAQs
Related Information
Setting up a New Account
To set up a new RESIDENTIAL account, either visit the water department on the main floor of City Hall at 1084 Central Avenue or call 953-4340. You will need two pieces of ID with you, one of which is to include a photo.
Renters pay a $150.00 refundable deposit and a $15.00 non-refundable service fee to open a new account. Homeowners simply pay the $15.00 non-refundable service fee.
Please note that these fees will again be payable should you move to a new location within PA and require water service in your name.
If you require service for a MULTI-UNIT DWELLING or COMMERCIAL ADDRESS, please call 953-4340.
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Submitting Water Meter Readings
Normally, a city employee visits your property to read your water meter. However, if you have missed the meter reader you can submit your reading to City Hall in one of six ways:
- Call City Hall at 953-4341 to leave a message on our 24-hour service line.
- Fill out the card left by the meter reader and mail to, or drop it off at City Hall, 1084 Central Avenue. Office hours are 8:00 a.m. to 4:30 p.m. After hours, the card may be left in the drop box located outside the City Hall main door (west entrance).
- Email your reading to water@citypa.com
- Fax your reading to 953-4347.
- Call City Hall at 953-4340 during office hours if you wish to speak with a representative. Employees are available to answer telephone inquiries from 8:00 a.m. until 4:45 p.m.
- Submit your water reading online. Please fill in all of the following fields:
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Billing
Water utilities are billed quarterly throughout the year. Billing dates are based on the area of the city in which your property is located.
| Residential Water - Minimum Bill Amounts |
| |
2008 |
2009 |
2010 |
2011 |
| 5/8" meter |
$116.22 |
$134.01 |
$152.88 |
$173.58 |
| 3/4" meter |
$128.19 |
$144.69 |
$161.58 |
$183.81 |
Minimum bills are based on 750 cubic feet of water and include sewer, meter service, infrastructure and sanitation charges.
Payment of Water Utilities
Bills may be paid in one of four ways:
- By mail
Mail the bottom portion of your bill along with a cheque to City Hall – Water Dept, 1084 Central Avenue, Prince Albert, SK S6V 7P3.
- In Person
Payments may be paid to the cashier in the Financial Services department on the main floor of City Hall at 1084 Central Avenue. Acceptable methods of payment include cash, cheque and debit card (no credit cards). Office hours are 8:00 a.m. to 4:30 p.m.
- In the Drop box
After office hours, payments may be left in the drop box located outside the City Hall main door (west entrance). Cheque or money order only please. NOTE: Cash is not to be placed in the drop box.
- At your financial institution
Bills may be paid in person at your financial institution or through telephone or internet banking. NOTE: If you recently moved, remember to inform your financial institution of your New Water Account Number.
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Penalties
Should payment not be received within 25 days of the billing date, a penalty equivalent to 10% of the outstanding balance will be applied to your account.
Terminating Service
Notification (either by phone, email or mail) must be given PRIOR TO the date on which service is to be terminated. (If you notify us after the last day you require coverage, we will be unable to backdate the termination.) Be sure to provide us with a forwarding address so that we may send your final bill or refund to you.
Water Treatment Plant Information
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Miscellaneous Charges
The following listing details the city's rates for various miscellaneous services specific to water accounts:
| 1) |
Rate for re-sealing meter |
$250.00 |
| 2) |
Rate for re-connection |
$ 40.00 |
| 3) |
Rate for installation of oversize meter |
$ 50.00 |
| 4) |
Rate for water from Water Crane |
235% of the current water rate |
| 5) |
Rate for temporary turn-on and shut-off:
a) June 1 to October 31 inclusive
b) November 1 to May 31 inclusive |
$ 25.00
$ 75.00 |
| 6) |
Rate for tagging doors for overdue accounts,
NSF cheques or other notices
Per visit |
$ 10.00 |
| 7) |
Flat fee for the replacement of frozen or
damaged water meters:
a) 5/8 inch
b) 3/4 inch
c) 1 inch
d) 1 1/2 inch
e) 2 inch
f) 3 inch turbine
g) 3 inch compound
h) 4 inch compound |
$ 150.00
$ 200.00
$ 275.00
$ 510.00
$ 525.00
$1,156.00
$2,125.00
$2,307.00 |
FAQs
- I have a water account for my current address and will be moving to another address in PA.
Call or visit City Hall. Two pieces of ID will be required, one of which must include a photo. You will be charged a $15.00 non-refundable service fee for the new address.
Renters will again have to pay a $150.00 refundable deposit for the new address. The $150.00 refundable deposit for your previous address will be applied to the final bill for that property and if a credit remains on your account, a refund cheque will be sent to you.
If there is an overdue balance from your previous address, it must be paid before service can be set up at your new address.
- I have a water account for my current address and will be moving out of the PA area.
See Terminating Service
- The water coming out of my taps is discoloured/has a bad odour.
You can either:
- Call the Public Works Department at 953-4900 or
- Send an email to Public Works.
- My water meter is leaking.
Either you or the city will be responsible for repairs depending on the location of the leak.
- The city is responsible for leaks coming directly from the meter as well as from where the pipe joins the meter. If this is the case, call the water department at 953-4340.
- The homeowner is responsible for all other leaks and repairs. This includes leaks at the main shut off valve.
- I need to shut off the water supply to my house temporarily.
Please call the water department at 953-4340 and give them one day's notice. The charge will be as follows:
- June 1 to October 31 - $25.00
- November 1 to May 31 - $75.00
PLEASE NOTE that shut offs are not done on the last working day of the week.
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Related Information:
Bylaw No. 30 of 2006 - Water Services Bylaw